Frequently Asked Questions
What are your customer service hours?
You can reach a customer service representative at Aesthetica Med Supply during these times: Monday – Friday 9AM to 6PM EST. You can also order online from Aesthetica Med Supply twenty-four hours a day and seven days a week.
Who can order from Aesthetica Med Supply?
To order medical supplies from Aesthetica Med Supply, you must be an individual or corporation that is licensed to handle the products you order. Under no circumstances will we sell medical products to unlicensed individuals. If you are located in the EU, we require a VAT number from you. If you are unsure about the exact licensing requirements, please feel free to contact us.
Can I order from Aesthetica Med Supply if I live outside of Europe?
You can order from Aesthetica Med Supply from many other regions of the world. It is solely your responsibility to import and comply with your local laws and regulatory authorities. All orders are ex-works at the shipping location in Europe.
Do you offer wholesale discounts?
Yes, we offer special product discounts to small- and medium-sized wholesalers. You can reach us at bulk@Aesthetica Med Supply to learn more about our low prices when ordering large quantities.
How much does shipping cost from Aesthetica Med Supply?
Shipping costs depend on the country we are shipping to. We offer free shipping for orders over US$250. If you have any questions about our shipping policy, please contact one of our customer service representatives.
How do I reset my password? What if I have trouble logging in to my account?
If you are having problems logging in to Aesthetica Med Supply, or if you need to reset your password, you can contact one of our customer service representatives.
Can someone order from Aesthetica Med Supply on my behalf?
If you wish, a third party, such as your medical secretary, can place orders for you from Aesthetica Med Supply. However, to do this, the licensed person or corporation must sign an authorization form and send it to us by fax or email. If you are unsure what to do, feel free to contact our customer service representatives for help.
How do discounts work on Aesthetica Med Supply?
When you order wholesale medical supplies from Aesthetica Med Supply, you can get discounts by ordering a larger volume. The more you buy, the lower the price. Usually you can save more by ordering 10 products at a time versus ordering 5 products, for example. Details about discount prices are available on each product page of Aesthetica Med Supply and will be applied to the items in your shopping cart when you place your order.
Do I need to order a minimum quantity to get wholesale prices?
You do not need to order a minimum quantity, although you do get better prices the more of one product you order at a time.
Which currency is on the website?
All prices on Aesthetica Med Supply appear in the currency based in US Dollars.
Which payment methods do you accept?
We accept Visa and Mastercard.
Do you offer any referral incentives?
If you know of someone else who would be interested in purchasing medical products from Aesthetica Med Supply, we will be happy to thank you with a referral incentive of $300 account credit. If you are an existing customer, just refer a new client and once they place their first order of at least $2,000, we will give you and the person you referred a $300 credit on your account. You can use this credit to purchase any product on our website. To participate in our referral program, either tell them to mention your name when they sign up a new account, use our referral form online or tell us their name and contact information so we can contact them to set up a new account.
Do you offer any incentives if I am a returning client?
If you have been purchasing medical products elsewhere because you were getting a better price, just let us know. When you show us proof of the competitor price, and that their terms are equal to ours, we will meet or beat that price.
When will I get my order?
Shipping may be delayed due to COVID-19 precautions.
Once we process your order, we will ship your product out within the next two business days. Rarely, we may not have the item in stock when you place your order due to high demand, in which case we will let you know when you place your order. The time it takes your order to reach you varies, but it usually arrives within seven to ten days. When you phone our customer service associates, they may be able to give you a better estimate of when your order will arrive. Within twenty-four hours of shipping your order, we will send you a tracking number.
Which shipping methods can I choose?
Shipping methods that are available can vary by region. To discuss your options, contact one of our customer service representatives.
How do I know the products you sell are genuine?
Aesthetica Med Supply only sells genuine, original products. You will receive the products unadulterated and sealed in the original manufacturer’s packaging. When the products arrive, please check the integrity of the packaging.
Where do products on Aesthetica Med Supply come from?
The products on our website are genuine products that come from Europe.
What type of packaging do you use to ship my order?
If the products you have ordered are not temperature sensitive, we ship them cushioned in regular cardboard boxes sized appropriately to the items ordered. If the products are heat-sensitive, we will ship them in thermo-regulated packages with reinforced cushioning and ice packs to keep them safe for up to ten days while in transit.
Do you provide payment terms?
Since we deal with international transactions, we are unable to provide you with payment terms such as a 30-day term.
What if I am interested in a product that is not on your website?
We will be happy to check if a product you are interested in is available. Please email or phone the Aesthetica Med Supply customer service team.
What if I find a cheaper price on medical supplies somewhere else?
Although Aesthetica Med Supply works hard to bring you the lowest possible price on medical injectables and other supplies, if you do find a lower price, please let us know. When you send us proof of the lower price and the terms are similar to ours, we will do our best to meet or beat it.
How do I return a product or get a refund?
Although unlikely, if you are unhappy with your order, please contact us. If the item is temperature-sensitive, we will only accept returns or offer refunds if we misrepresented the product and its packaging when you placed your order; the package arrived warm, above 8 degrees Celsius; your package arrived damaged; or when you initially use the product it is proven to be inactive. If this is the case, you should keep the product in your refrigerator until we give you further instructions. To return a temperature-sensitive product, you need to ship it back similarly to how it arrived, with a Styrofoam box and ice packs inside a cardboard box. If we determine that you should receive a refund for your products, you can request a replacement product or a full refund for that item. All returns and refunds are at Aesthetica Med Supply’s discretion, and we do not guarantee we will accept a return or offer a refund under all circumstances.
How do the products from Aesthetica Med Supply differ from the ones I usually order?
The only difference between the products you usually order locally and the ones you order online from Aesthetica Med Supply is the cosmetic appearance of the packaging, and of course the cost. Since multinational manufacturers must adjust their packaging according to the requirements of the distribution country, there may be slight differences in packaging. In many cases, products are manufactured overseas and different companies have distribution rights in specific regions. For example, in the U.K., Orthovisc is distributed by Hospital Innovations Ltd., but in the U.S., Orthovisc is distributed by DePuy Mitek, Inc. In many cases, multiple regulatory authorities such as the FDA, Health Canada, and others will approve a single manufacturing facility that provides products worldwide. If you want to know more about any of the products we sell on Aesthetica Med Supply, one of our knowledgeable customer care associates would be happy to help.